FAQs
Answers to Common Questions
What does Polaris Recovery Care Partners do?
Polaris provides personalized case management and recovery support to help individuals and families navigate substance use and co-occurring challenges in real life.
Do you provide therapy or treatment?
No. We do not provide therapy or clinical treatment. We coordinate care and work alongside licensed providers and treatment programs.
What is case management?
Case management is structured support that helps individuals build stability, coordinate care, and apply recovery in daily life outside of treatment.
Who are your services for?
Our services are designed for individuals in early recovery, those transitioning from treatment, and families seeking structure, accountability, and support.
What areas do you serve?
We serve individuals and families across Southern New Hampshire and Massachusetts.
How do I know which level of support I need?
We assess each situation individually and recommend the appropriate level of support based on current needs, stability, and risk factors.
What is the difference between Tier 1, Tier 2, and Tier 3?
Tier 1 provides the highest level of daily support, Tier 2 offers ongoing accountability with more independence, and Tier 3 provides flexible, long-term support.
What is a sober companion?
A sober companion provides in-person, real-time support during high-risk periods or transitions to help maintain sobriety and structure.
What is an LADC evaluation?
An LADC evaluation is a clinical assessment used to determine the severity of substance use and recommend the appropriate level of care.
Can you help connect me to treatment?
Yes. We help connect clients with outpatient programs, therapists, and other appropriate care providers when needed.
Do you work with families?
Yes. We provide communication, education, and alignment to help families support recovery effectively.
How often do you check in with clients?
This depends on the level of support. Tier 1 includes daily check-ins, while Tier 2 and Tier 3 provide less frequent but ongoing support.
Is everything confidential?
Yes. All communication and services are handled with discretion and confidentiality.
How do I get started?
You can contact us directly by phone or through the website to schedule a consultation and discuss your needs.